(a) The Taxpayer
Problem Resolution Officer shall assist taxpayers in:
(1) obtaining
easily understandable tax information and information on audits,
corrections and appeals procedures of the City.
(2) answering
questions regarding preparing and filing the returns required under
this chapter.
(3) locating
documents filed with or payments submitted to the Tax Collector
by the taxpayer.
(b) The Taxpayer
Problem Resolution Officer shall also:
(1) receive
and evaluate complaints of improper, abusive or inefficient service
by the Tax Collector or any of his designees, employees, or agents
and recommend to the City Manager or, for a City without a City
Manager, the Chief Administrative Officer appropriate action to
correct such service.
(2) identify
policies and practices of the Tax Collector or any of his designees,
employees, or agents that might be barriers to the equitable treatment
of taxpayers and recommend alternatives to the City Manager or,
for a City without a City Manager, the Chief Administrative Officer.
(3) provide
expeditious service to taxpayers whose problems are not resolved
through normal channels.
(4) negotiate
with the Tax Collector, his designees, employees, or agents to resolve
the most complex and sensitive taxpayer problems.
(5) take action
to stop or prohibit the Tax Collector from taking an action against
a taxpayer.
(6) participate
and present taxpayers' interests and concerns in meetings formulating
the City's policies and procedures under and interpretation of this
Chapter.
(7) compile
data each year on the number and type of taxpayer complaints and
evaluate the actions taken to resolve those complaints.
(8) survey taxpayers
each year to obtain their evaluation of the quality of service provided
by the Tax Collector, his designees, employees, and agents.
(9) perform
other functions which relate to taxpayer assistance as prescribed
by the City Manager or, for a City without a City Manager, the Chief
Administrative Officer.
(c) Actions taken
by the Taxpayer Problem Resolution Officer may be reviewed and/or
modified only by the City Manager or, for a City without a City Manager,
the Chief Administrative Officer upon request of the Tax Collector
or a taxpayer.
(d) The Mayor
and Council of the City shall be provided with a report quarterly
which identifies:
(1) any complaints
of improper, abusive or inefficient service received by the Taxpayer
Problem Resolution Officer since the date of the last report.
(2) any recommendations
made, action taken or surveys obtained by the Taxpayer Problem Resolution
Officer pursuant to subsection (b)(1)-(9), above, since the date
of the last report.
